Hard day at work uh?
People just don't realize that if you're nice and polite and explain your situation, you're more likely to get what you want rather than acting like a complete asshole.
Anonymous

Fair enough. But people don’t care. They want what they came for and at the price they want it at. You know the rest o-o

fuckyeahretailrobin:

[Image Description: Background is several triangles in a circle like a pie alternating from true red, scarlet and black. A robin is sitting on his perch looking to the right.Top Text: “CUSTOMER PAYS FOR - AND GETS DISCOUNT ON - DISPLAY ITEM.”Bottom Text: “SAYS AND DOES NOTHING WHEN THEY ARE GIVEN NEW ONE BY MISTAKE.”]
Oh how I wish this was only a one time thing. But today was just another in a growing number of times this has happened. 
And it both pisses me off and makes me question humanity. 
Anyway, normally we only sell displays if the item is discontinued or we’ve been out for a while. Sometimes though we sell them because they are damaged or dirty. 
Today’s case was a mattress. Nothing wrong with it, it was just kind of dirty from being on display for so long. We marked it down so we could sell it and put a new, clean one out. Someone finally bought it. When they came to pick it up the receiving guys gave them a new one. And the customer didn’t say anything. 
It’s not like they didn’t know. The new mattresses are clearly packaged in plastic with labels on them. And obviously aren’t dirty from people climbing all over them. Yet they let the guys load it up and drove away. 
I understand that this is a mistake on our part because the guys grabbed the wrong item (even though the paperwork clearly says DISPLAY on it but that’s a story for another Retail Robin). But it is obvious when an item is new in packaging from the manufacturer. You can tell when a box has not been opened. The mattress packaging is clear so you can see the new ones are clean. New items don’t have dents or scratches or whatever it is that led to the display being discounted in the first place. To me, this is practically stealing because the customer is taking an item they did not pay for. 
I don’t know how people can do something like that. I would feel way too guilty before the item was even in my car if that happened. 
It would have taken a few minutes for them to go back and get the right one. Even if it was being delivered, they still would have taken it back and gotten the correct one free of charge, because it would have been fixing our mistake. But to stand by and watch knowing that what you are getting is not what you actually bought is dishonest and wrong. 

This one is arguable in my opinion… Both sides are at fault. But if you pay for a discounted item and get a new one. A good 80-90% of people will take it with out question. Most Likely even think you cleaned it off for them.

fuckyeahretailrobin:

[Image Description: Background is several triangles in a circle like a pie alternating from true red, scarlet and black. A robin is sitting on his perch looking to the right.

Top Text: “CUSTOMER PAYS FOR - AND GETS DISCOUNT ON - DISPLAY ITEM.”

Bottom Text: “SAYS AND DOES NOTHING WHEN THEY ARE GIVEN NEW ONE BY MISTAKE.”]

Oh how I wish this was only a one time thing. But today was just another in a growing number of times this has happened. 

And it both pisses me off and makes me question humanity. 

Anyway, normally we only sell displays if the item is discontinued or we’ve been out for a while. Sometimes though we sell them because they are damaged or dirty. 

Today’s case was a mattress. Nothing wrong with it, it was just kind of dirty from being on display for so long. We marked it down so we could sell it and put a new, clean one out. Someone finally bought it. When they came to pick it up the receiving guys gave them a new one. And the customer didn’t say anything. 

It’s not like they didn’t know. The new mattresses are clearly packaged in plastic with labels on them. And obviously aren’t dirty from people climbing all over them. Yet they let the guys load it up and drove away. 

I understand that this is a mistake on our part because the guys grabbed the wrong item (even though the paperwork clearly says DISPLAY on it but that’s a story for another Retail Robin). But it is obvious when an item is new in packaging from the manufacturer. You can tell when a box has not been opened. The mattress packaging is clear so you can see the new ones are clean. New items don’t have dents or scratches or whatever it is that led to the display being discounted in the first place. To me, this is practically stealing because the customer is taking an item they did not pay for. 

I don’t know how people can do something like that. I would feel way too guilty before the item was even in my car if that happened. 

It would have taken a few minutes for them to go back and get the right one. Even if it was being delivered, they still would have taken it back and gotten the correct one free of charge, because it would have been fixing our mistake. But to stand by and watch knowing that what you are getting is not what you actually bought is dishonest and wrong. 

This one is arguable in my opinion… Both sides are at fault. But if you pay for a discounted item and get a new one. A good 80-90% of people will take it with out question. Most Likely even think you cleaned it off for them.

Another story from moi:


I have a lot of baby boomers come into my store. And most of them are are really self entitled and think they have infinite amounts of wisdom, and it gets to be cringeworthy.


I literally had a woman who could not figure out how to use our fucking debit machine (which is seriously the easiest one to learn and I even tried helping her, but she insisted that I back off and let her do it herself). But with no luck, she decides to go cash. I doll out her change and I mess up by FIVE CENTS on accident (which happens when I’m stressed, because I have anxiety issues with dealing with people in socially stressing situations and I basically get hit with the stupid stick) and she of all people BEAKS AT ME for being part of the uneducated generation and how she can’t believe that kids these days can’t do something as simple as count when she ironically did not know how to fucking pay debit after countless attempts of trying to help that stubborn mule.

The wort part is most baby boomers are ironically hypocritical this way and it’s not just her.

fuckyeahretailrobin:

[Image Description: Background is several triangles in a circle like a pie alternating from true red, scarlet and black. A robin is sitting on his perch looking to the right.Top Text: “I’M ONLY.”Bottom Text: “A CASHIER.”]
I am literally the lowest rung in the store,
Please don’t tell me how terrible the prices are, I know.
I can’t put something through if you tell me the price, I need a barcode or a manager.
I can’t help it if the shop is too hot or too cold 
I can’t help if we don’t have a product in stock
I can’t help if if we don’t have any bags.
 I don’t know where everything in the shop is.
 I have to ask if you if you want bags, have a store card, want help to pack please don’t say “No” before I even start
Please don’t yell at me for asking for ID.

fuckyeahretailrobin:

[Image Description: Background is several triangles in a circle like a pie alternating from true red, scarlet and black. A robin is sitting on his perch looking to the right.

Top Text: “I’M ONLY.”

Bottom Text: “A CASHIER.”]

I am literally the lowest rung in the store,

  • Please don’t tell me how terrible the prices are, I know.
  • I can’t put something through if you tell me the price, I need a barcode or a manager.
  • I can’t help it if the shop is too hot or too cold
  • I can’t help if we don’t have a product in stock
  • I can’t help if if we don’t have any bags.
  • I don’t know where everything in the shop is.
  • I have to ask if you if you want bags, have a store card, want help to pack please don’t say “No” before I even start
  • Please don’t yell at me for asking for ID.
Venting #110

It’s not just with Carts either. I work at a store in the freezer section and i constantly find things like milk, cheese, meat and produce products as well as many other items that people are just too damn lazy to put back themselves. It eats up my time to put this shit back int it’s proper place people. and sometimes I don’t see the other product until it’s too late and it becomes a damaged product and the store loses money because of shit like that.

@http://baddayatwork.tumblr.com/post/77157365424/venting-107

By: souless-gay-ginger

Venting #109

One woman once complained to our store because we told her the balance on her gift card, which was around $1.25.

By: iwonderk

Venting #108

I had a guy come in the pool store I work in looking for a closing kit to close up his pool. We have two separate kits; ones that close up a 30,000 gallon pool, and ones that close up 15,000 gallon pools and if you buy two of the 15,000 gallon kits, it comes out to the same price as a 30,000 gallon kit, which is $49.99. Anyway, this was close to the end if the season so we didn’t have any 30,000 gallon kits left so he had to buy two 15,000 gallon kits. As we start ringing him out he blatantly says “if this is anymore than 40 dollars, I’m not buying.” To which I replied well this time of year we don’t so enough business to afford doing casual discount to, to which he complain and eventually stormed out with nothing. I’m sorry but if you’re a cheap bastard who can’t spend the extra 10 bucks that EVERY SINGLE OTHER PERSON has to spend, you don’t deserve that product. Moral of the story is, people are cheap, bitchy, self indulgent assholes.

By: baman2113

Venting #107

Anyone who’s ever worked at the bottom of the food chain in a grocery store can vouch for the outright laziness and thoughtlessness when it comes to people using shopping carts. Even if a designated ‘corral’ is 10 steps away they’d rather leave it either in another parking space or just halfway up on the divider. It’s an asshole thing to do unless you’re physically handicapped, and the only other excuses I’ll accept better involve someone in life-threatening situations.

By: minxysdomain

Venting #106

I’ve worked in a grocery store for 7 years and almost everyday at some point I lose my faith in humanity more and more. It just sucks that people can be dicks to employees because they are cheap fucks.

By: laurenmademe

Venting #105

When I worked at Burger King there were two customers who didn’t wait in line but went directly to the counter. They asked if we had ice cream and when we replied with ‘No’ they asked why not: ‘We have no machine for that. It’s broken.’ and then they expected us to get ice cream from somewhere so we could sell it to them. During winter time.

By: antiincognito

@antiincognito

Venting #104

One time there was this really impatient old couple on a morning at McDonalds. When I gave them their food they got all huffy and then a few minutes later the wife came into the restaurant and shouted at me “IT’S SUPPOSED TO BE FAST FOOD”. Their order took less than 2 minutes. I could go on forever with worse things that happened. IT MAKES ME WANT TO FUCKING HUNT PEOPLE DOWN AND BEAT THEM TO A BLOODY FUCKING PULP.

By: toohightostand

@toohightostand

Venting #103

I have 2 stories:

One time, this old guy came in to my work place mumbled an order that I kind of understood 10 feet away from the counter and turned to talk to some military service-people who had been perfectly decent individuals.  standard procedure is to read back the orders of customers (our cash registers are old-fashioned, not the kind that shows the customer their order).  So, I patiently wait for him to finish his conversation, so I can read back his order, which takes about 2 or 3 minutes at least, and HE CHANGES HIS FUCKING ORDER.  I ask him to repeat it one more time, and he screams at me “WHY DO I HAVE TO REPEAT MYSELF” and at that point I just ring him up for the more expensive option, warn the cook that this guy may throw a bitchfit if he gets it wrong (and to be prepared), tell him I’m leaving because I don’t want to get yelled at further (luckily it was the end of my shift)

and another time, this guy came in, ordered a special combo and a milkshake, thinking you can get that as a replacement with a drink.

Well, the kicker is that you can’t, and milkshakes are pretty expensive at where I work, not gonna lie.  As I already mentioned, we don’t have modern cash registers and procedures are pretty 1980s-esques (write down the order, give it to the cook, ring it up, customer pays), so we have liberty in terms of ringing things up, and we’re encouraged to cut customers slack every now and then.

So I figure, I can’t give this guy a combo and a milkshake, that’s losing my employer money and I could get chewed out (at least).  So instead I ring him up for a combo + an ice cream that’s legitimately 3-4 bucks cheaper than a milkshake.  The totally is something like $11 (it’s a decent amount of food)

The customer decides to throw an exponential bitch fit and says he’ll just go to a buffet for cheaper.  I legitimately saved this guy at least $3-4 on what he was ordering, and a goddamn buffet would have been cheaper than the restaurant I work at anyway.

Like seriously, I don’t like stupid people. I don’t like demanding people.

I don’t like old white guys either, because they’re generally the people who cause the most trouble in terms of being terrible customers (because entitlement complex)

By: brotherbroseph

@brotherbroseph

Venting #102

All of this is the damned truth. Retail is the devil thanks to idiotic customers. But seriously…is there NOT already a support group for retail workers?

By: youremynakama

fuckyeahretailrobin:

[Image Description: Background is several triangles in a circle like a pie alternating from true red, scarlet and black. A robin is sitting on his perch looking to the right.Top Text: “SAY TOTAL PRICE, CUSTOMER SLIDES CARD, PAYMENT GOES THROUGH.”Bottom Text: “”WAIT, NO, IT’S SUPPOSED TO BE THIS MUCH.””]
Cashier who works at store that rhymes with “Blowe’s”. I can’t tell you how much this annoys me. I’ll never understand why customers think I have the power to change prices at will to please them, when I probably have the least amount of power in the store next to the loaders. It’s still annoying when it occurs before they put their card through, as there’s a 99.9% chance that their claim is incorrect and they just found an item in the wrong spot not bothering to look at tags or using a price checker, but when a customer slides their card through, and then disagrees right as the receipt is printing out, there is absolutely nothing I can do but direct them over to the customer service desk as we are not allowed to do returns or exchanges in the checkout area (to prevent lines, which does work, but it also makes most customers act like they’re being forced to give a kidney against their will).
When you slide your card, and hit the ‘yes, this is correct’ button, it’s telling me and mainly the computer that you are 100% fine with the total I just told you, and that it’ll be too late to make me cancel it. If you’re not okay, fine, but you’ll be having to make the long, torturous expedition over to the service desk a few meters away to fix it. Have a nice day.

Too many times

fuckyeahretailrobin:

[Image Description: Background is several triangles in a circle like a pie alternating from true red, scarlet and black. A robin is sitting on his perch looking to the right.

Top Text: “SAY TOTAL PRICE, CUSTOMER SLIDES CARD, PAYMENT GOES THROUGH.”

Bottom Text: “”WAIT, NO, IT’S SUPPOSED TO BE THIS MUCH.””]

Cashier who works at store that rhymes with “Blowe’s”. I can’t tell you how much this annoys me. I’ll never understand why customers think I have the power to change prices at will to please them, when I probably have the least amount of power in the store next to the loaders. It’s still annoying when it occurs before they put their card through, as there’s a 99.9% chance that their claim is incorrect and they just found an item in the wrong spot not bothering to look at tags or using a price checker, but when a customer slides their card through, and then disagrees right as the receipt is printing out, there is absolutely nothing I can do but direct them over to the customer service desk as we are not allowed to do returns or exchanges in the checkout area (to prevent lines, which does work, but it also makes most customers act like they’re being forced to give a kidney against their will).

When you slide your card, and hit the ‘yes, this is correct’ button, it’s telling me and mainly the computer that you are 100% fine with the total I just told you, and that it’ll be too late to make me cancel it. If you’re not okay, fine, but you’ll be having to make the long, torturous expedition over to the service desk a few meters away to fix it. Have a nice day.

Too many times

fuckyeahretailrobin:

[Image Description: Background is several triangles in a circle like a pie alternating from true red, scarlet and black. A robin is sitting on his perch looking to the right. Top Text: “STANDING BEHIND CASH DESK BUT VISIBLY NOWHERE NEAR ONE OF OUR LARGE TILLS AS I SHORT THROUGH PAPERWORK” Bottom Text: “CUSTOMER WALKS UP, THROWS BATTERIES AND CASH ON THE DESK AND STARES AT ME BLANKLY”
So the other day I was standing behind the cash desk sorting through our end of sale stuff, new tickets, ya’know stuff like that.
Anyway, I was standing near the gate that allows you behind the desk, visibly nowhere near a till, as I was literally on the edge of the work top, even more so given how huge our tills are and that you can see all 3 totally from the other side…
And this man, I’d say about 56 comes up throws some batteries and the cash down, so I say “sorry sir, I’m not actually serving and am not even at a register” and he just looks at me and looks at the cash/batteries and then back at me, so I say “you’ll have to take them an rejoin the line, sorry” so he gets all huffy and just stands there so I just left with my tickets.
Apparently the customer on the closest till made some comments about how stupid he was once he finally left, I mean what do people expect? Us to magically scan things with our hands and swallow the money? 



This happens too often… *Lights off, closed sign, gates up*
"Are you open?"

fuckyeahretailrobin:

[Image Description: Background is several triangles in a circle like a pie alternating from true red, scarlet and black. A robin is sitting on his perch looking to the right.

Top Text: “STANDING BEHIND CASH DESK BUT VISIBLY NOWHERE NEAR ONE OF OUR LARGE TILLS AS I SHORT THROUGH PAPERWORK”

Bottom Text: “CUSTOMER WALKS UP, THROWS BATTERIES AND CASH ON THE DESK AND STARES AT ME BLANKLY”

So the other day I was standing behind the cash desk sorting through our end of sale stuff, new tickets, ya’know stuff like that.

Anyway, I was standing near the gate that allows you behind the desk, visibly nowhere near a till, as I was literally on the edge of the work top, even more so given how huge our tills are and that you can see all 3 totally from the other side…

And this man, I’d say about 56 comes up throws some batteries and the cash down, so I say “sorry sir, I’m not actually serving and am not even at a register” and he just looks at me and looks at the cash/batteries and then back at me, so I say “you’ll have to take them an rejoin the line, sorry” so he gets all huffy and just stands there so I just left with my tickets.

Apparently the customer on the closest till made some comments about how stupid he was once he finally left, I mean what do people expect? Us to magically scan things with our hands and swallow the money? 

This happens too often… *Lights off, closed sign, gates up*

"Are you open?"